• Welcome to My Compliance Academy

      Welcome to My Compliance Academy – your trusted partner for comprehensive FCA compliance training for firms of all sizes delivering consumer credit services. We work closely with businesses to provide a personable, hands-on approach to compliance, recognising that every firm has different structures, risks, and regulatory responsibilities.

      Our training is suitable for senior managers, sales staff, and compliance teams working within brokers, lenders, Principal Firms, and their Appointed Representatives. As the regulatory landscape continues to evolve, understanding and adhering to the Financial Conduct Authority’s (FCA) requirements is essential to protecting both consumers and your business.

      At My Compliance Academy, we don’t believe in one-size-fits-all training. We take the time to understand your firm’s operating model and regulatory obligations, helping to design the most effective learning pathway to meet your specific needs. Whether you are strengthening your compliance framework, upskilling sales teams, supporting senior management oversight, or onboarding Appointed Representatives, our expert-led, practical training equips teams with the knowledge, confidence, and tools needed to navigate the complexities of consumer credit regulation.

      All courses are CPD certified, supporting ongoing professional development and helping firms demonstrate competence and training oversight in line with FCA expectations. Our training is available as SCORM-compatible, allowing seamless integration with your existing Learning Management System (LMS), and is also available on a white-label basis, enabling firms to deliver high-quality compliance training under their own brand. This flexibility makes our programmes particularly well-suited to Principal Firms overseeing Appointed Representatives, as well as brokers and lenders seeking consistent, scalable compliance training solutions.

      Partner with My Compliance Academy to build a culture of compliance rooted in trust, transparency, and accountability - empowering your teams to uphold the highest standards in consumer credit services.

    • About Page

Welcome to My Compliance Acdemy

Welcome to My Compliance Academy – your go-to resource for comprehensive training on FCA compliance tailored specifically for senior leaders and staff teams delivering consumer credit services. As the regulatory landscape evolves, understanding and adhering to the Financial Conduct Authority's (FCA) guidelines is crucial to ensuring the integrity and success of your business. At My Compliance Academy, we provide expert-led, practical training that equips both senior leaders and frontline teams with the knowledge and tools necessary to navigate the complexities of consumer credit regulation. Whether you’re refining your compliance framework or upskilling your staff to handle regulatory requirements with confidence, our programs offer valuable insights and actionable strategies to help you maintain compliance, mitigate risks, and deliver outstanding consumer protection. Join us in building a culture of compliance that fosters trust and transparency, empowering your team to uphold the highest standards in consumer credit services.

Online

We offer online training for leaders and teams that you can take at your own pace, with check points and interactive modules to support your progress and learning.

Professional

We offer reliable and professional training that lowers your risk and services that ensure full FCA compliance for reporting, auditing and more.

Excellence

We are committed to delivering the highest standards of training, continually improving and innovating to stay ahead in the compliance landscape.

Empowerment

Through education and guidance, we empower businesses and their teams to take ownership of compliance, fostering confidence and capability at all levels.




Available courses

FCA Consumer Compliance Full Course – for Senior Managers and Directors

Welcome to FCA Consumer Compliance Full Course – for Senior Managers and Directors

This complete consumer credit compliance course will guide you through everything you need to know about being FCA Compliant, including:

FCA Permissions

Consumer Credit

Financial Promotions

Complaints

Financial Crime

Vulnerable Customers

The Senior Managers & Certification Regime

An Introduction to Consumer Duty – Part 1

An Introduction to Consumer Duty  – Part 2

Each module comes with interactive materials that you can work your way through and test yourself exercises so that you and your staff can ensure that you are fully compliant in the most fun and engaging way possible!

FCA Consumer Compliance Full Course – for Sales and Compliance Staff

Welcome to FCA Consumer Compliance Full Course – for Sales and Compliance Staff

This complete consumer credit compliance course will guide your business and staff through everything you need to know about being FCA Compliant including:

FCA Permissions

Consumer Credit

Financial Promotions

Complaints

Financial Crime

Vulnerable Customers

The Senior Managers & Certification Regime

An Introduction to Consumer Duty – Part 1

An Introduction to Consumer Duty  – Part 2

Each module comes with interactive materials that you can work your way through and test yourself exercises so that you and your staff can ensure that you are fully compliant in the most fun and engaging way possible!

An Introduction to Consumer Duty for Senior Managers and Directors - Part 2

Welcome to An Introduction to Consumer Duty for Senior Managers and Directors - Part 2

The FCA’s Consumer Duty represents what the regulator terms a “paradigm shift” in its expectations of firms. The Consumer Duty introduces a new Consumer Principle, which requires firms “to act to deliver good outcomes for retail customers”.

By the end of this course you will be informed and knowledgeable about the 4 Consumer Outcomes & how to monitor them​, understand how to recognise and treat a Vulnerable Customer​, understand what Management Information to collate​, understand what Governance your firm needs to implement and who’s responsibility this is and know how this will affect the SMCR & what the new Conduct Rule 6 means to you and your staff.

  

  

Financial Crime

Welcome to the Financial Crime module

This comprehensive course provides learners with the essential knowledge and skills to identify, prevent, and respond to financial crime within FCA-regulated environments. Exploring key areas such as fraud, money laundering, bribery and corruption, insider dealing, and market abuse, the course equips participants with a clear understanding of regulatory expectations under the Financial Conduct Authority (FCA).

Learners will gain insight into the legal and regulatory framework underpinning financial crime compliance, including the Proceeds of Crime Act 2002, the Bribery Act 2010, and the FCA Handbook rules (SYSC and COCON). Through case studies and practical examples, participants will understand their roles and responsibilities in maintaining effective internal controls, reporting suspicious activities, and fostering a culture of compliance.

 

 

FCA Permissions

Welcome to the FCA Permissions Module

Understanding FCA permissions is essential for any firm operating in the UK’s financial services sector. These permissions form the legal backbone that determines what regulated activities a firm can carry out—and under what conditions.

In this module, we’ll break down the permission system introduced by the Financial Conduct Authority (FCA), explain the difference between full and limited permissions, and guide you through the process of applying for and maintaining authorisation. You’ll learn which activities require regulation, how to remain compliant, and what happens when firms operate outside their scope.

By the end, you'll have a clear and practical understanding of how FCA permissions support consumer protection, market integrity, and fair competition across the financial landscape.

 

 

Consumer Credit

Welcome to the Consumer Credit Module

Consumer credit plays a vital role in today’s economy, allowing individuals to access goods, services, and experiences they might not otherwise afford. But with this convenience comes a complex landscape of regulation, responsibility, and rights. This module is designed to give you a clear and practical understanding of the consumer credit market—past, present, and future.

Throughout the course, we’ll explore the key types of credit agreements, who regulates them, and what obligations lenders have when offering credit. You’ll also gain insight into the protections available to borrowers and what remedies exist if things go wrong.

 

 

Financial Promotions

Welcome to the Financial Promotions module

This focused module introduces learners to the FCA’s fundamental requirement that all financial promotions must be fair, clear and not misleading. It provides a practical understanding of what constitutes a financial promotion, along with key exemptions and common industry misconceptions.

Through real-world examples and FCA guidance, learners will explore how to assess promotional materials, understand the boundaries of regulated activity, and apply essential safeguards to protect consumers. The course demystifies complex terminology and helps participants navigate compliance confidently in both traditional and digital marketing channels.

 

 

Complaints

Welcome to the Complaints Module

Handling complaints effectively is more than just a regulatory requirement—it’s a vital part of maintaining trust, improving services, and protecting consumers in the financial services sector.

In this module, you’ll learn what constitutes a complaint, how firms are expected to respond, and the key timelines involved. We’ll explore the FCA's rules and expectations, the role of the Financial Ombudsman Service, and how good complaint handling can support both compliance and customer loyalty.

By the end of this module, you’ll understand the full lifecycle of a complaint—from initial contact to resolution—and the importance of clear communication, fair treatment, and proper record-keeping throughout.

  

  

Vulnerable Customers

Welcome to the Vulnerable Customers module

In this module, you’ll learn what it means for a customer to be considered vulnerable, why it matters, and how firms regulated by the Financial Conduct Authority (FCA) must respond.

We’ll look at the different factors that can make someone vulnerable, the warning signs you should be aware of, and the practical steps firms must take to identify, support, and protect vulnerable customers effectively. By the end of this unit, you’ll understand your obligations and feel more confident in applying the right processes to treat all customers fairly.

  

  

The Appointed Representative Regime

Welcome to the Appointed Representatives Regime module

This module explores the new rules governing Appointed Representatives (ARs), which came into force on 8 December 2022. These updated requirements apply to firms authorised under the Financial Services and Markets Act 2000 (FSMA) that have responsibility for overseeing ARs.

By the end of the course, you will understand the new reporting obligations placed on principal firms and their appointed representatives by the Financial Conduct Authority (FCA). You will be familiar with the rules governing the appointment and ongoing supervision of ARs and know how to identify potential issues when monitoring an AR’s performance. You will also be clear about the circumstances in which an AR’s contract should be reviewed and terminated.

This course will equip you with the essential knowledge to apply the updated requirements confidently and ensure your firm remains compliant with the FCA’s expectations.

 

 

The Individual Conduct Rules

This course provides a brief overview of the Senior Managers & Certification regime (SMCR) which is the individual accountability regime that applies to firms authorised under the Financial Service & Markets Act 2000 (FSMA).

The content is relevant to individual conduct rules staff in limited scope or core firms, acts as a refresher course and includes Conduct Rule 6. It does not cover the Senior Conduct Rules.

It assumes a basic knowledge of financial services regulation and that participants have undergone training on the Consumer Duty.

 

 

The Credit Broker Journey

Welcome to The Credit Broker Journey module

This entry-level module is designed for those new to working in a consumer credit brokerage firm. It provides a clear overview of the credit broker journey, helping you understand key processes and regulatory responsibilities. It can also serve as a helpful refresher for Senior Managers looking to revisit the fundamentals.

 

 

The Senior Managers & Certification Regime

Welcome to the The Senior Managers and Certification Regime (SMCR) module

The Senior Managers and Certification Regime (SMCR) is a financial services regulation in the UK designed to impose personal accountability on senior managers at financial services firms and improve the conduct of all employees at these firms.

This Senior Managers and Certification Regime (SMCR) course provides an overview of the Senior Managers & Certification regime (SM&CR) which is the individual accountability regime that applies to firms authorised under the Financial Service & Markets Act 2000 (FSMA).

The content is relevant to solo regulated firms having limited scope or core firms. It assumes a basic knowledge of financial services regulation and previous regulatory landscapes.

We will cover practical steps to take in preparation for your firm’s implementation of SM&CR, the Duty of Responsibility, the Statement of Responsibility (SOR), the Prescribed Responsibilities, the Conduct Rules and the Certification Regime.

 

 

An Introduction to Consumer Duty for Sales and Compliance Staff – Part 1

Welcome to An Introduction to Consumer Duty for Sales and Compliance Staff – Part 1

The Consumer Duty introduces a new era of consumer protection in the retail financial services market. It sets clearer and higher standards for how firms should behave and the culture they must create to put customers’ needs first. Under the Duty, firms must carefully consider how their products and services affect consumers throughout the entire customer journey—before, during, and after the point of sale.

This module will help you understand what the FCA expects of your firm in meeting these standards. You will explore the Cross-Cutting Rules that guide all aspects of conduct, learn how to align your firm’s purpose and culture with the Duty, and see how authentic commitment to these principles delivers consistently good outcomes for consumers.

  

  

An Introduction to Consumer Duty for Sales and Compliance Staff – Part 2

Welcome to An Introduction to Consumer Duty for Sales and Compliance Staff – Part 2

Building on the foundations set out in Part 1, this module takes a deeper look at what the Consumer Duty means in practice. You will explore the detailed requirements of the Consumer Principle and Conduct Rule, and learn how these set a higher standard for firms to consistently deliver good outcomes for consumers.

We will examine the Cross-Cutting Rules and the Four Outcomes in detail, and consider what the FCA expects from firms in monitoring and evidencing their delivery.

You will also learn about how your firm’s purpose, culture, and leadership play a crucial role in meeting these expectations. This includes understanding how to support vulnerable customers, appoint an effective Consumer Champion, and embed Conduct Rule 6 under the Senior Managers and Certification Regime (SM&CR).

By the end of this module, you will have the knowledge and tools to help your firm align with the Duty in a way that is authentic, proactive, and demonstrably focused on putting customers first.

   

   

An Introduction to Consumer Duty for Senior Managers and Directors - Part 1

Welcome to An Introduction to Consumer Duty for Senior Managers and Directors – Part 1 

This module provides senior managers with a comprehensive overview of the FCA’s Consumer Duty. You will learn what the Duty requires of your firm, why it has been introduced, and how it sets higher standards for culture, conduct, and customer outcomes.

We will explore the background and context of the Duty, its scope and timescales, and the impact of replacing Principles 6 and 7 with the new Consumer Principle. You’ll also gain a detailed understanding of the three Cross-Cutting Rules and the Four Outcomes that shape the FCA’s expectations. 

By the end of this module, you will be equipped with the knowledge to lead your firm in meeting these requirements, embedding them authentically into your purpose, culture, and operations, and measuring success through effective oversight, control, and management information.